Hello Cutie
Effective Date: 8/8/2025

Thank you for shopping with Hello Cutie! We’re committed to getting your cute items to you as quickly and safely as possible. Please read our shipping policy below for information on how we process, ship, and deliver your orders.

📦 Order Processing

• Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
• Orders placed on weekends or public holidays will be processed the next business day.
• You’ll receive a confirmation email once your order is received, and another when it has been shipped.

🚚 Shipping Rates & Delivery Times

We currently ship worldwide from our fulfillment centers.

Note: Delivery times are estimates and may vary due to factors outside our control (e.g., customs, weather, courier delays).

🌍 International Shipping

• We ship internationally to most countries.
• International customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.
• These charges are not included in our product or shipping prices and are paid directly to your local government or courier.

📦 Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your package in real-time.

If you don’t receive tracking information within 4 business days, please contact us at hello@mbigroup.net

❗ Shipping Issues & Delays

• If your package is delayed, lost, or arrives damaged, please contact us within 7 days of the estimated delivery date.
• We will do our best to assist with locating your order or filing a claim with the shipping provider.

❌ Incorrect Addresses

Please double-check your shipping information at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you realize there's an error, contact us immediately at hello@mbigroup.net

📬 Questions?

If you have any questions about shipping, feel free to reach out to us at:
📧 Email: hello@mbigroup.net